FAQ

1. How long does shipping take?
All orders are processed within 1-3 business days. After that, it usually takes 7-15 business days for your order to reach you. Please note, however, that the exact delivery time depends on location and the availability of the carrier and can therefore vary. In some cases, faster delivery is also possible. We want to ensure that we offer you the best prices, which is why we ship the products directly from the manufacturer in Asia.

2. What if I don’t like the product?
If you are not satisfied with the product or you have not imagined it to be the same, you can return it within 14 days of receipt and we will immediately refund any amounts already paid. However, please read our return policy before returning the goods to ensure that you have a smooth return process.

3. Will Superheros cover any customs fees?
Unfortunately, we are not in a position to cover all customs costs. However, we strive to generate the lowest possible product prices for our customers, including free shipping. This should help to make the total price as attractive as possible for our customers.

4. Why exactly superheroes?
We only offer our customers high-quality and carefully selected products that are designed to support them in their everyday lives. All products undergo extensive and time-consuming testing by experts before they are included in our range. This is why we can guarantee high quality.

5. Can I give feedback?
We are a young company and are always open and grateful for feedback, suggestions for improvement, as well as wishes and needs. If you would like to tell us something, please use our contact form so that your request can be processed as quickly as possible. So please do not hesitate! Our team is available around the clock and tries to process all inquiries as quickly as possible. We look forward to hearing from you and are grateful for the opportunity to improve in various areas.