Payment and shipping information
PAYMENT METHODS
Welcome to Superheros! We are very proud to be able to offer you a variety of payment options to make your purchase with us as convenient and smooth as possible. No matter how you prefer to pay, we are sure to have the right option for you.
CREDIT CARD
Our store accepts all major payment methods, including Visa & Mastercard credit and debit cards. This method is fast, secure and allows you to complete your purchases without any hassle.
TWIN
If you like to shop on the go, you can also pay conveniently with your smartphone. Our online shop supports the leading Swiss payment service TWINT. This means you can authorize your purchases with just one tap and complete them securely in no time.
PAYPAL
In addition to the options mentioned, we also accept payments via the digital wallet PayPal. This service offers you additional security in transactions and allows you to pay online safely and easily.
We want your shopping with us to be as pleasant and easy as possible, which is why we have provided this variety of payment options. No matter which method you prefer, you can be sure that your payment is safe and secure.
Thank you for choosing our online shop. If you have any questions or concerns about our payment options, our support team will be happy to help you at any time.
SHIPPING INFORMATION
PROCESSING TIME
Processing time is usually 1-3 business days. Please allow this time before your order is shipped. Once processing is complete, you will receive a shipping confirmation.
SHIPPING TIME
Shipping usually takes 7-15 business days from the time of dispatch. Please note that actual delivery time may vary depending on destination and product.
Superheros is not responsible for lost, stolen or damaged packages. If your tracking information says your package was successfully delivered to your address and you have not received it, please report this and/or file a claim with your respective shipping company.
Our Superheros premium shipping (including transport insurance) does not mean faster shipping, but we assume full liability for our shipping partners if your package is lost or delivery does not work out. In this case, with premium shipping you will receive a full refund without any hassle or the product will be replaced immediately.
SHIPMENT TRACKING
As soon as your order has been dispatched, you will receive a shipping confirmation by email including the tracking number. This allows you to track the status of your delivery online at any time. Please note that tracking may not be available immediately and may take a few days to be updated and up to date.
To track your shipment, simply copy the tracking code and paste it here . If you have not received the shipping confirmation, please also check your spam folder! If you still cannot find the email, please contact us via our customer service so that we can help you as quickly as possible.
For orders containing multiple items, products may be shipped separately and arrive at different times due to different manufacturing partner locations.
SHIPPING PARTNER
We work with leading shipping partners, leveraging the expertise and infrastructure of our established partner in China, who stores our products professionally and ships them directly from the warehouse. This is an important step to ensure fast and safe delivery. In Switzerland, the final delivery of your order is made by Swiss Post, and we are proud to always be able to offer you free shipping, which means that you will not incur any additional charges.
CUSTOMS DUTIES
This is an online shop with headquarters in Switzerland.
Please note that when shipping to another country, customs fees may be incurred, which Superheros is not obligated to pay.
DELIVERY TIMES AND HOLIDAYS
Please note that deliveries may take longer on Sundays, certain holidays or during special events. However, we will still do our best to ensure that all orders are delivered within the stated delivery time.
If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for your trust in us!
The SUPERHEROS team